2008年7月1日 星期二

[博碩論文]人格特質對網路訊息傳播意願之影響


靜宜大學/國際企業學系研究所/96/碩士
研究生:蘇雅玲
指導教授:吳姮憓/翁良杰



摘要:

網路傳播訊息具有快速、便利與低成本的特性,使得愈來愈多地人會大量倚賴網路工具。根據以往研究結果顯示,網路上傳播的訊息會對消費者的購買決策、產品選擇及品牌形象深具影響。回顧過去有關網路訊息傳播之相關研究,大多為探討網路訊息對消費者的影響,或者大多著墨於網路工具帶來的行銷效
益、或網路隱私與謠言等議題。零星的相關研究,也多從市場行家與意見領袖等人格特質,來描述這些喜歡在網路上傳遞訊息的人,使得專注於以網路訊息傳遞者為主的研究極少。因此,本研究的目的為探討在網路上傳播訊息的人是哪些人(who)?又這些人具備有何種之人格特質傾向,使其比較會在網路上進行訊息傳播。研究結果發現,當個人的外向性與勤勉審慎性特質愈高時,以及神經質性低 (或情緒穩定性高)的人,對網路訊息傳播之意願愈高。根據本研究結果,建議行銷管理者可立基於本研究所提出之比較會影響人們進行網路訊息傳播之人格特質,作為日後企業在行銷管道上提供訊息傳遞之主要目標對象作為參考,本研究預期也可使網路訊息傳播之議題研究的面向更加完備。

參考文獻:

中文部分
方世榮、張苑惠(2006),電子口碑形成之影響因素:以網路涉入程度與虛擬社群管理為干擾因素,電子商務學報,8卷4期,頁499-532。
王柏鈞(2005),部落格的異想世界-使用者人格特質與使用動機行為之關聯性初探,私立淡江大學大眾傳播學系碩士論文。
王遵智(2004),電子口碑中個人專業與關係強度對購買決策的影響--以電子郵件為例,國立台灣科技大學企業管理系碩士學位論文。
王艷玲、楊靜(2007),新聞博客:一種全新的信息傳播方式,天津師範大學學報(社會科學版) ,卷2期,頁59-62。
江錦樺 (2001),人格特質與組織文化之適配性對工作績效之影響—以高科技F公司為例,中央大學人力資源管理研究所未出版碩士論文。
吳統雄(1985),態度與行為研究的信度與效度:理論、反應、反省,民意學術專刊。
李再長、李俊杰、曾雅芬(2005),大型企業組織生涯管理、個人生涯規劃、個人人格特質、工作滿意度之關連研究,人力資源管理學報,5卷1期,頁053-076。
李昆諭(2005),部落格網站使用行為之研究,私立中原大學資訊管理研究所碩士論文。
沈彥良(2006),以網誌作為非營利組織的群眾對話平台與訊息傳播工具,朝陽科技大學資訊管理系碩士論文。
汪琇閔(2003年3月2日),轉寄郵件 謠言的發酵園地,IS.net網站,網址:http://news.is.net.tw/tech/internet/2000/03/20000302.html
周立軒(2004),網誌的使用者與使用行為之研究,私立元智大學資訊傳播學系碩士論文。
林宏祥(2005),Blog的使用動機與行為之研究,國立清華大學科技管理研究所碩士論文。
林哲宏、劉倢妤,2006.10,電子化服務品質、品牌形象與電子口碑對顧客後續行為意圖影響之研究-以台灣拍賣網站為例,2006運籌管理研討會,屏東,美和技術學院,pp.187-194。
林誼杰(2003),電玩成癮傾向及其相關因素研究,中原大學心理學系碩士學位論文。
林師模、陳苑欽(2004),多變量分析,雙葉書廊,台北。
邱建智(2003),負面口碑訊息對於消費者購買決策影響之探討,國立台灣科技大學企業管理研究所碩士論文。
邱皓政(2006),量化研究與統計分析:SPSS中文視窗版資料分析範例解析,五南圖書有限公司,台北。
施瑞瑄譯(2006),Fievet, Cyril & Turrettini, Emily著,誰沒部落格!無形新大陸的無限可能,商周出版,台北。
張春興(1991),現代心理學,東華出版社,台北。
張重昭、黃麗霞、周宇貞(2006),消費者個人因素與訊息特性對電子郵件反應行為之影響,管理評論,25卷2期,頁109-128。
張展嘉(2005),知識分享之研究-以部落格(論壇)使用者其知識分享意願為例,中興大學科技管理研究所碩士論文。
梁曙娟譯(2001),Seth Godin著,行銷不過是個噴嚏,藍鯨出版,台北。
陳中興(2006),部落格的使用動機對網路生活型態與電子口碑傳播之關聯性研究,淡江大學管理科學研究所碩士論文。
陳建勳譯 (2005),Dan, Gillmor著,草根媒體—部落格傳奇,歐萊禮出版,台北。
陳雅玲(2005),比較部落格網站與電子佈告欄知覺功能對使用意向之影響研究─整合科技接受模型與主觀規範因素,私立東吳大學國際貿易學系碩士論文。
費翠(2001),網路市場行家理論驗證與延伸—其網路資訊搜尋、口碑傳播、線上購物行為及個人特質之研究,政治大學廣告研究所碩士論文。
馮麗蓁(2003),我國上市(櫃)公司財務會計的人格特質與其工作滿意度、工作績效關係之研究,中國文化大學會計研究所碩士論文。
黃堅厚(1999),人格心理學,心理出版社。
黃堅厚(2002),人格心理學,心理出版社。
楊國樞(1988),中國人對於人之性格的看法,桂冠圖書公司,台北。
楊國樞(1989),中國人的蛻變,桂冠圖書公司,台北。
楊國樞(1993),中國人的心理與行為:理念與方法篇,桂冠圖書公司,台北。
葉國華(2002),員工人格特質、組織承諾與銀行合併態度之研究-以中國國際商業銀行為例,高雄第一科技大學金融營運系碩士論文。
維基百科(2008)。網誌。2008 年3 月2 日,取自:http://zh.wikipedia.org/w/index.php?title=Blog&variant=zh-tw#.E5.8E.86.E5.8F.B2
劉玉琰(1995),組織行為學,華泰書局,台北。
劉莉秋(2002),散佈電子郵件謠言之影響因素研究-以電腦中介人際互動觀點分析,國立中正大學電訊傳播研究所碩士論文。
蔡欣嵐(2001),工作特性、人格特質與工作滿意度之關係--以半導體業為例,國立中央大學企業管理研究所碩士論文。
蔡維奇(2000),「召募策略-精挑細選之戰術」,人力資源管理的十二堂課,李誠主編,天下遠見,第59-61頁。
蔡鳳月(1996),影響電子郵件實施成效之因素,國立交通大學管理科學研究所碩士論文,交通大學管理科學研究所碩士論文。
鄭國威(2005),Blog, Research, and Beyond,網路社會學通訊期刊,45,15-16。
鄭瑞城(1988),透視媒介傳播,經濟與生活出版社,台北。
鍾宏彬(2003),影響網路謠言傳播的因素及擴散模式-由電子郵件謠言的散播與企業闢謠作為談起,國立政治大學企業管理研究所碩士論文。
關復勇、楊亞琦、鄭伊惠(2005),知覺品質與電子口碑溝通間關係之研究-以顧客承諾為中介角色之分析,行銷評論,2卷2期,頁149-169。
蘇于娟(2006),正負面電子口碑對消費者行為影響差異之研究,國立台北大學資訊管理研究所碩士論文。
權自強(2004),網路部落格使用者對個人赋權之影響,私立元智大學資訊社會學研究所博士論文。
龔耀先(1992),修訂艾森克個性問卷手冊,湖南地圖出版社,長沙。
英文部分
Anderson, E. W. (1998). Customer Satisfaction and Word-of-Mouth. Journal of Service Research, 1(1), 5-17.
Armstrong, L., Phillips, J. G., & Saling, L. L. (2000). Potential determinants of heavier internet usage. International Journal of Human –Computer Studies, 53, 537-550.
Arndt, J. (1967a). Word of Mouth Advertising: A Review of the Literature. New York: Advertising Research Federation.
Balthazard, P., Potter, Richard E., & John W. (2004). Expertise, Extraversion and Group Interaction Styles as Performance Indicators in Virtual Teams. Database for Advances in Information Systems, 5(1), 41-64.
Barrett, P. T., Petrides, K. V., Eysenck, S. B. G., & Eysenck, H. J. (1998). The Eysenck Personality Questionnaire: An examination of the factorial similarity of P, E, N, and L across 34 countries. Personality and Individual Differences, 25(5),805-819.
Barrett, P., & Eysenck, S. B. (1984). The assessment of personality factors across 25 countries. Personality and Individual Differences, 5(6), 615-632.
Barry, B. & Stewart, G. L. (1997). Composition, Process and Performance in Self-Managed Groups: The Role of Personality. Journal of Applied Psychology, 82(1), 62-78.
Baumeister, R. F. (1993). Understanding the inner nature of low self-esteem: Uncertain, fragile, protective, and conflicted. In R. F. Baumeister (Ed.), Self-esteem: The puzzle of low self-regard. New York: Plenum, 201-218.
Baumeister, R. F., Campbell, J. D., Krueger, J. I., & Vohs, K. D. (2003). Does high self-esteem cause better performance, interpersonal success, happiness, or healthier lifestyles? Psychological Science in the Public Interest, 4, 1-44.
Baumeister, R. F., Tice, D. M. & Hutton, D.G. (1989). Self presentational motivations and Personality differences in self-esteem. Journal of Personality, 57, 163-176.
Blood, R. (2002). The Weblog Handbook: Practical Advice on Creating and Maintaining Your Blog. Cambridge, MA: Perseus Publishing.
Blumenthal, M. M. (2005). Toward an Open-Source Methodology: What Can We Learn from the Blogsphere. Public Opinion Quarterly, 69(5), 655-68.
Brancaleone, V. & Brancaleone, J. (2007). Personality Characteristic of Market Mavens. Advances in Consumer Research, 34.
Brown, D. J., Collins, R. L., & Schmidt, G. W. (1988). Self-esteem and direct versus indirect forms of self-enhancement. Journal of Personality and Social Psychology, 55 (3), 445-453.
Brown, J. J. & Reingen, P. H. (1987). Social Ties and Word-of-Mouth Referral Behavior. Journal of Consumer Research, 14, 350-362.
Brown, T. J., Mowen, J. C., Donavana, D. T., & Licata, J. W. (2002). The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings. Journal of Marketing Research, 39(1), 110-119.
Campbell, J. D., & Lavallee, L. F. (1993). Who am I? The role of self-concept confusion in understanding the behavior of people with low self-esteem. In R. F. Baumeister (Ed.). Self-esteem : The puzzle of low self-regard, N.Y.: Plenum Press. 3-20.
Chiu, H. C., Hsieh, Y. C., Kao, Y. H., & Lee, M. (2007). The Determinants of Email Receivers’ Disseminating Behaviors on the Internet. Journal of Advertising Research, 47(4), 524-534.
Compeau, D. R. & Higgins, C. A., (1995). Application of social cognitive theory to training for computer skill. Information System Research, 6(2), 118-143.
Cordoba, E. L. (2001). The View from Taft: Viral Marketing. Business World, June 21.
Costa, P. T., Jr., & McCrae, R. R. (1992). Normal personality assessment in clinical practice: The NEO Personality Inventory. Psychological Assessment, 4, 5-13.
Costa, P. T., Jr., & McCrae, R. R., (1944). The NEO personality inventory-revised manual. Odessa, FL: Psychological Assessment Resources.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in service selling: An interpersonal influence perspective. Journal of Marketing, 54(3), 68-80.
Davis, F. D., & Venkatesh, V. (1996). A critical assessment of potential measurement biases in the technology acceptance Model: Three Experiments. International Journal of Human Computer Studies, 45, 19-45.
Dearstyne, B. W. (2005). BLOGS: The new information revolution? Information Management Journal, 39 (5), 38-44.
Dholakia, U. M., Bagozzi, R. P., & Pearo, L. K. (2004). A social influence model of consumer participation in network-and small-group-based virtual communities. International Journal of Research in Marketing, 21(3), 241-263.
Digman, J. M. (1989). Five robust trait dimensions: Development, stability, and utility. Journal of Personality, 57, 195-214.
Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on Consumer Use of Word-of-Mouth Recommendation Sources. Journal of the Academy of Marketing Science, 25, 283-295.
Eysenck, H. J., & Eysenck, M. W. (1985). Personality and individual differences: A natural science approach. New York: Plenum.
Eysenck, S. B., & Chan, J. (1982). A comparative study of personality in adults and children: Hong Kong vs England. Personality and Individual Differences, 3(2), 153-160.
Eysenck, S. B., & Long, F. Y. (1986). A cross-cultural comparison of personality in adults and children: Singapore and England. Journal of Personality and Social Psychology, 50(1), 124-130.
Feick, L. F. & Price, L. L. (1987). The Market Maven: A Diffuser of Marketplace Information. Journal of Marketing, 51(1), 83-97.
File, K. M., Cermak, D. S. P., & Prince, R. A. (1994). Word-of-Mouth Effects in Professional Services Buyer Behavior. The Service Industries Journal, 14(3), 301-314.
Fitch, G. (1970). Effects of self-esteem, perceived performance, and choice on causal attributions. Journal of Personality and Social Psychology, 16, 311-315.
Funk, J. B., & Buchman, D. D. (1996b). Playing violent video and computer games and adolescent self-concept. Journal of Communication, 46(2), 19-32.
Geissler, G. L., & Edison, S. W. (2005). Market Mavens’ Attitudes Towards General Technology: Implications for Marketing Communications. Journal of Marketing Communication, 11(2), 73-94.
Gelb, B. D., & Sundaram, S. (2002). Adapting to Word of Mouse. Business Horizon, 45(4), 21-25.
Gelb, B., & Johnson, M. (1995). Word-of-Mouth communication: causes and consequences. Journal of Health Care Marketing, 15(3), 54-58.
Ghani, A. J., & Deshpande,P. S. (1994).Task characteristics and the experience of optimal flow in human-computer interaction. The Journal of Psychology, 128(4),381-391.
Goldberg, L. R. (1981). Language and individual differences: The search for universals in personality lexicons. In L. Wheeler (Ed.). Review of personality and social psychology (pp.141-165). Beverly Hills, Calif.: Sage.
Goldberg, L. R. (1990). An alternative description of personality: The Big Five factor structure. Journal of Personality and Social Psychology, 59, 1216-1229.
Goldberg, L. R. (1992). The development of markers for the big-five factor structure. Psychological Assessment, 4(1), 27-31.
Goldberg, L. R. (1992). The development of markers for the Big-Five factor structure. Psychological Assessment, 4, 26-42.
Gong, Y. (1984). Use of the Eysenck Personality Questionnaire in China. Personality and Individual Differences, 5(4), 431-438.
Gruhl, D., Liben-Nowell, D., Ramanathan V. G., & Tomkins, A. (2004). Information diffusion through blogspace. Sigkdd Exploration, 6(2), 43-52.
Hair, M., Renaud, K. V., & Ramsay, J. (2006). The influence of self-esteem and locus of control on perceived email-related stress. Computers in Human Behavior, 23, 2791-2803.
Hanson, W. A. (2000). Principles of Internet Marketing. Ohio: South-Western College Publishing.
Harrison-Walker, L. J. (2001). The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment as Potential Antecedents. Journal of Service Research, 4(1), 60-75.
Henning-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic Word-of-Mouth via Consumer-opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet? Journal of Interactive Marketing, 18(1), 38-52.
Herr, P. M., Kardes, F. R., & Kim, L. (1991). Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective. Journal of Consumer Research, 17(4), 454-462.
Herring, S. C., Scheidt, L. A., Bonus, S., & Wright, E. (2004). Bridging the gap: A genre analysis of weblogs. In Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS''04), Los Alamitos: IEEE Press.
Herring, S.C., Scheidt, L. A. Wrignt, E., & Bonus, S. (2005). Weblogs as a Bridging Genre. Information Technology & People. 18(2), 142-171.
Huang, C. Y., Shen, Y. Z., Lin, H. X., & Chang, S. S. (2007). Bloggers’ Motivations and Behaviors: A Model. Journal of Advertising Research, 47(4), 472-484.
John, O. P. (1990). The Big Five factor taxonomy: dimension of personality in the natural language and in questionnaires. In L.A. Pervin (ed.), Handbook of Personality Theory and Research. New York: Guilford.
Jurvetson, S., & Draper, T. (1998). Viral marketing. Business, 2, 1.
Kernis, M. H., Grannemann, B. D., & Barclay, L. C. (1989). Stability and level of self-esteem as predictors of anger arousal and hostility. Journal of Personality and Social Psychology, 56(6), 1013-1022.
Knight, Christopher. Viral Marketing, Boardwatch Magazine, 1999; [URL:www.boardwatch.com/mag/99/now/bwm50.html], accessed on September 4, 2000
Koh, J., & Kim, Y. G. (2003). Sense of Virtual Community: A Conceptual Framework and Empirical Validation. International Journal of Electronic Commerce, 8(2), 75-94.
Lenhart, A., & Fox, S. (2006). Bloggers. A portrait of the internet''s new storytellers. Washington: Pew Internet & American Life Project. Retrieved June 13, 2007 from http://www.pewinternet.org/pdfs/PIP%20Bloggers%20Report%20July%2019%202006.pdf
MaCrae, R. R. & John, O. P. (1992). An Introduction to the Five-Factor Model and its Applications. Journal of Personality, 60, 175-215.
Marsh, H. W., & Shavelson, R. J. (1985). Self-concept: Its multifaceted, hierarchical structure. Educational Psychologist, 20, 107-125.
McCrae, R. R., & Costa, P. T. (1987). Validation of the five-factor model personality across instruments and observers. Journal of Personality & Social Psychoglogy, 52, 81-90.
McKenzie, J. (1988). Three superfactors in the 16PF and their relation to Eysenck''s P, E and N. Personality and Individual Differences, 9, 721-728.
Mruk, C. (1995). Self-esteem :Research, theory, and practice. New York: Springer Publishing Company, Inc.
Nardi, B. A., Schiano, D. J., Gumbrecht, M., & Swartz, L. (2004). Why We Blog. Communicatons of the Acm, 47(12), 41-46.
Pervin, L. A. (1993). Pattern and Organization: Current Trends Prospects for Future. In K. H. Craik, R. Hogan, & R. N. Wolfe (Eds.), Fifty Years of Personality Psychology (pp. 1-17). Hillsdale, NJ: Erlbuam.
Pervin, L. A., & John, O. P. (2001). Personality: theory and research (8th ed.). New York: John Wiley & Sons, Inc.
Pervin, L. A., Cervone, D., & John, O. P. (2005). Personality: Theory and Research (9th ed.). New York: John Wiley & Sons.
Phelps, J. E., Lewis R., Mobilio, L., Perry, D., & Raman, N. (2004). Viral marketing or electronic word-of-mouth advertising: Examining consumer responses and motivations to pass along email. Journal of Advertising Research, 44(4), 333–348.
Rice, R. E. & Bair, J. H. (1984). New Organizational Media and Productivity. The new media:Communication, research and technology, Beverly Hills, CA:Sage, 185-215.
Rogers, E. M., & Rafaeli, S.(1985). Computer and communication. In Brent D. Ruben(Ed.), Information and behavior, 1, 95-112. New Brunswick, NJ:Transaction Books.
Rohall, D. E., Cotton, S. R., & Morgan, C. (2002). Internet use and the self concept: linking specific uses to global self-esteem. Current Research in Social Psychology, 8, 6-9.
Rosenberg, M. (1965). Society and the adolescent self-image. Princeton, NJ: Princeton University Press.
Sandberg, J. (1999). The friendly virus. Newsweek, 133, 65.
Sansoni, S. (1999). Word-of-modem. Forbes, 164, 118–119.
Sato, T. (2005). The Eysenck Personality Questionnaire Brief Version: Factor structure and Reliability. The Journal of Psychology, 139(6), 545-552.
Saucier, G. (1994). Mini-Markers: A Brief Version of Golderg’s Unipolar Big-Five Markers. Journal of Personality Assessment, 63(3), 506-516.
Sproull, L., Kiesler, S. (1991). Connections:New ways of working in the networked organization. Cambridge, MA:MIT press.
Tan, F. B., & Sutherland, P. (2004). Online Consumer Trust: A Multi-Dimensional Model. Journal of Electronic Commerce in Organizations, 2(3), 40-58.
Wiggins, J. S. (Ed). (1996). The five-factor model of personality: Theoretical perspectives. New York: Guilford Press.
Woodman, R. H., Sawyer, J. E., & Griffin, R.W. (1993). Toward a theory of organizational creativity. Academy of Management Review, 18(2), 293-321.
Zaltman, G. & Burger, P. C. (1985). Marketing Research:Fundamentals and Dynamics. New York :McGraw-Hill, Inc.

0 意見:

張貼留言